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What is a Cookie?
A cookie is a small text based file given to you by a website when you visit it which helps to identify you to that site. On average, 90% of websites use cookies to improve their users experience and at Flextech we are no different. We use cookies to maintain the information generated as you move through our website in order to improve and tailor your user experience to make it more enjoyable.
Note: Cookies cannot be used to damage your computer, nor do we use them to store personally identifiable information such as your credit card details.

Why do we use Cookies?

At Flextech we use cookies to improve your user experience by making the interaction between you and our site faster and easier. More specifically we use cookies to keep track of your shopping basket content, to remember you when you return to our site, to remember your preferences, your registration details, your demographic information and to give you relevant adverts that are targeted to you based specifically on your browsing habits.
To be able to use our website to place an order you must have enabled all cookies, however you do not have to have them all enabled if you just wish to browse the site.

What Cookies do we use?

This will be a table showing a list of the Cookies that we use alongside an explanation on the right of what the particular cookie is used for on our website. ????
We use Google Analytics and Google Adwords to help provide us with data about the way you use our site and neither of these record personal information in their cookies.

Managing Cookies

Cookies on your computer are likely to be enabled by default therefore unless you have changed your browser settings your computer will in all probability accept them from websites that you visit. When you disable cookies your user experience on our website, along with many other websites that you may decide to visit, will be limited.
Note: Cookies are not damaging to your computer and at Flextech we do not use cookies that contain personal information.

If you do decide that you want to disable or enable cookies on your browser, then what you must do is check what your default search engines or browsers are and then refer to the following guide given below to check if they are or are not enabled. This list provides ‘how to’ for the most popular browsers on PC’s and Macs.

Check for PC’s


Microsoft Internet Explorer 6.0, 7.0, 8.0

  • Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
  • Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
  • Settings above Medium will disable cookies 

Mozilla Firefox

  • Click on 'Tools' at the top of your browser window and select Options
  • Then select the Privacy icon
  • Click on Cookies, then select 'allow sites to set cookies'


  • Click on the Cog icon at the top of your browser window and select the 'Preferences' option
  • Click on 'Security', check the option that says 'Block third-party and advertising cookies'
  • Click 'Save'
 google chrome icon  

Google Chrome

  • Click on 'Tools' at the top of your browser window and select Options
  • Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
  • Now select 'Allow local data to be set'

Check for Macs

Internet Explorer 

Microsoft Internet Explorer 5.0 on OSX

  • Click on 'Explorer' at the top of your browser window and select 'Preferences' options
  • Scroll down until you see 'Cookies' under Receiving Files
  • Select the 'Never Ask' option
 Opera search  


  • Click on 'Menu' at the top of your browser window and select 'Settings'
  • Then select 'Preferences', select the 'Advanced' tab
  • Then select 'Accept cookies' option

Safari on OSX

  • Click on 'Safari' at the top of your browser window and select the 'Preferences' option
  • Click on 'Security' then 'Accept cookies'
  • Select the 'Only from site you navigate to'
 Mozzilla & Netscape  

Mozilla and Netscape on OSX

  • Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
  • Scroll down until you see cookies under 'Privacy & Security'
  • Select 'Enable cookies for the originating web site only'

Information we collect about you
When you visit our website we collect information about you via the use of cookies, however we also collect information when you:
•    Register anything with us on our website (or in-store) including but not exclusive to; creating an account, signing up for a newsletter and or e-mail updates.
•    Buy any products or services on our website or in-store.
•    Participate in any promotion, survey or questionnaire on the website that is sent to you.
•    Contact us via email, in writing or via any Social Media platforms that we may use.

What do we do with your information?

The information we collect is used for a number of functions all aimed at improving your experience with us. These functions include but are not limited to:
•    Managing and improving the Website.
•    Administering and operating your account.
•    Processing your orders and personalising your shopping experience.
•    Informing you of important changes to the Website and our services.
•    Understanding your shopping behaviour to develop and improve our products and services.
•    Managing promotions, surveys and questionnaires.

Advertising & Market Research

We use cookies at Flextech for marketing and advertising purposes in order that we may assist you with the selection of products and services in areas in which you have shown interest on our website. These may be similar products to the ones you were viewing on our site which we would recommend and may provide a solution for your hose requirements. These adverts are displayed in the Google Display Network when you visit other sites in the form of banners or advertisement boxes.
The form of cookie used for this type of advertisement does not contain personal details and is completely anonymous.


Tags: flextech, site, option, experience, information
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